Primark - US
Department ManagerTo drive sales in your department while delivering an exceptional store environment, colleague and customer experience.
Collaborate with the management team to support the daily operation of the store.
Develop and motivate a high performing and engaged team.
FLSA Classification:
ExemptReports to:
Assistant Store Manager / Store ManagerThis role will:
Coach and manage your team to deliver an exceptional store environment, colleague and customer experience while driving commercial performance to maximize sales Key
Responsibilities:
PeopleWork with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement (Primark Way of Communicating)Deliver the colleague experience by motivating and engaging your team with a focus on the colleague experience, wellbeing and recognitionProvide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experienceAssist with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policiesCollaborate with Assistant Store Manager and the People & Culture team on Employee Relations matters and performance managementCarry out performance management activities with your team, including absence managementCommunicate and promote Primark's ethical, environmental and charitable initiative 'Primark Cares'Support a culture of continuous learning and development with your teamLeverage the performance and potential of your team by identifying and improving talent with regular feedbackSales & Customer ExperienceUse all available data to gain full knowledge of your department's performance to drive sales and meet targetsManage stock file accuracy in your allocated department by using all available information Drive product improved availability in-store with a consistent focus on size and option control to meet customers' expectations Regularly review and manage the commercial planning, planogram and period layouts across your department on a daily/weekly and periodic basis Support and consult with the Store Manager/Assistant Manager on the resource planning and scheduling process for your department so that the right people are in the right place at the right time within agreed budgets Carry out daily task allocation and daily rosters so that all Retail Assistants in your department are fully effective and engagedSupport colleagues to create commercial and inspiring displays in your department which enhance the customer experience attracting footfall and sales Deliver the customer experience according to Primark standards, including managing customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior managementOperations / Cost ControlReview your team's inventory orders before they are placed for the department, optimize stock levels to maximize sales and minimize stock loss, through effective use of the Stock Replenishment System (PSR)Manage all pricing in line with the Primark Pricing Principles guide, e.
g.
monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS signage displayed Responsible for the effective layout of your departmental stockroom and maintaining stockroom standardsAssist the Store Manager with the protection of people, property and premises by securing cash, stock and property.
Keyholder responsibility including availability for emergency call outs Collaborate with the store management team to support the Store Manager with the daily running of the store (and deputize when required)Demonstrate robust knowledge of 'The Way We Work' manual and its application in storeResponsible for managing controllable costs (e.
g.
minimizing the probability of soiled & damaged goods) and continuously seek opportunities for cost savingsSupport the daily running of the store by adhering to all Primark's policies and proceduresUndertake Operations & EHS Store responsibilities on a rotational basis where you will support the Store Manager in maintaining a safe & efficient place of work.
Responsible for completion of Operations and EHS activities throughout the store in line with the EHS, Operational policies and procedures to deliver a safe environmentSkills & ExperienceA role model who can lead, motivate and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer serviceResilient with a proven ability to lead a team and confident in giving constructive feedback to othersCommercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive salesGood planning and organizational skills, prioritizing and working within agreed timescalesAbility to effectively manage difficult situations and have good problem-solving skills Demonstrable experience within Primark having reached Team Manager level or experience in a similar management role, preferably within a high-volume retail environmentPrimark is an Equal Opportunity Employer and welcome all job seekers including individuals with disabilities and veterans with disabilities.
If you have a disability and believe you need a reasonable accommodation in order to search or a job opening or apply for a position, email USACareers@primark.
com with your request.
This email is not for general employment inquiries or correspondence.
We will only respond to those requests that are related to accessibility of the online application system due to a disability.
Salary Range:
$60,000 - $75,000Employee - PermanentAbout the Company:
Primark - US.
Estimated Salary: $20 to $28 per hour based on qualifications.
Collaborate with the management team to support the daily operation of the store.
Develop and motivate a high performing and engaged team.
FLSA Classification:
ExemptReports to:
Assistant Store Manager / Store ManagerThis role will:
Coach and manage your team to deliver an exceptional store environment, colleague and customer experience while driving commercial performance to maximize sales Key
Responsibilities:
PeopleWork with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement (Primark Way of Communicating)Deliver the colleague experience by motivating and engaging your team with a focus on the colleague experience, wellbeing and recognitionProvide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experienceAssist with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policiesCollaborate with Assistant Store Manager and the People & Culture team on Employee Relations matters and performance managementCarry out performance management activities with your team, including absence managementCommunicate and promote Primark's ethical, environmental and charitable initiative 'Primark Cares'Support a culture of continuous learning and development with your teamLeverage the performance and potential of your team by identifying and improving talent with regular feedbackSales & Customer ExperienceUse all available data to gain full knowledge of your department's performance to drive sales and meet targetsManage stock file accuracy in your allocated department by using all available information Drive product improved availability in-store with a consistent focus on size and option control to meet customers' expectations Regularly review and manage the commercial planning, planogram and period layouts across your department on a daily/weekly and periodic basis Support and consult with the Store Manager/Assistant Manager on the resource planning and scheduling process for your department so that the right people are in the right place at the right time within agreed budgets Carry out daily task allocation and daily rosters so that all Retail Assistants in your department are fully effective and engagedSupport colleagues to create commercial and inspiring displays in your department which enhance the customer experience attracting footfall and sales Deliver the customer experience according to Primark standards, including managing customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior managementOperations / Cost ControlReview your team's inventory orders before they are placed for the department, optimize stock levels to maximize sales and minimize stock loss, through effective use of the Stock Replenishment System (PSR)Manage all pricing in line with the Primark Pricing Principles guide, e.
g.
monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS signage displayed Responsible for the effective layout of your departmental stockroom and maintaining stockroom standardsAssist the Store Manager with the protection of people, property and premises by securing cash, stock and property.
Keyholder responsibility including availability for emergency call outs Collaborate with the store management team to support the Store Manager with the daily running of the store (and deputize when required)Demonstrate robust knowledge of 'The Way We Work' manual and its application in storeResponsible for managing controllable costs (e.
g.
minimizing the probability of soiled & damaged goods) and continuously seek opportunities for cost savingsSupport the daily running of the store by adhering to all Primark's policies and proceduresUndertake Operations & EHS Store responsibilities on a rotational basis where you will support the Store Manager in maintaining a safe & efficient place of work.
Responsible for completion of Operations and EHS activities throughout the store in line with the EHS, Operational policies and procedures to deliver a safe environmentSkills & ExperienceA role model who can lead, motivate and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer serviceResilient with a proven ability to lead a team and confident in giving constructive feedback to othersCommercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive salesGood planning and organizational skills, prioritizing and working within agreed timescalesAbility to effectively manage difficult situations and have good problem-solving skills Demonstrable experience within Primark having reached Team Manager level or experience in a similar management role, preferably within a high-volume retail environmentPrimark is an Equal Opportunity Employer and welcome all job seekers including individuals with disabilities and veterans with disabilities.
If you have a disability and believe you need a reasonable accommodation in order to search or a job opening or apply for a position, email USACareers@primark.
com with your request.
This email is not for general employment inquiries or correspondence.
We will only respond to those requests that are related to accessibility of the online application system due to a disability.
Salary Range:
$60,000 - $75,000Employee - PermanentAbout the Company:
Primark - US.
Estimated Salary: $20 to $28 per hour based on qualifications.
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